Monthly Archive for June, 2006

Taking it Easy

Lazy?

Not for the first time the other day, I was accused of being lazy. This is a fairly regular occurrence, especially when people find out about the plethora of services I use to reduce my time spent engaging in the most mundane of activities.

For example: I get most of my groceries delivered by Tesco so I don’t have to push a trolley around the store and fight my way through check-outs. Instead, I point and click on their website, and a nice man comes and carries it all to my apartment.

I use FromYourDoorStep.com to get my dry cleaning done. Once a week a guy turns up with a big bag and takes away shirts, trousers, suits, jackets and bed linen, which all comes back in a few days clean and beautifully pressed. The price is comparable to taking it to a high-street dry-cleaner, but the effort involved is far less: I don’t leave the house! You can either phone them up, or use their online form to request collection.

I’ve used CarValet.co.uk to keep the car clean for as long as I’ve been a driver. The hand washes you get in some car parks are pretty good if you just want to take the top layer of muck off, but to really get that “just new” feel back, you want a proper valet - inside and out. They’ll come to wherever I happen to be working that day, home or office, and have everything they need onboard their van so don’t need access to water on site.

Swissmaid.co.uk provides me with the lovely Maggie, who comes to the apartment every other week to keep the place spotless. I’ve used them for as long as I’ve been in Winchester and have never been disappointed.

Like most people, I use Amazon to get my media fix; be it via books or rental DVDs. Other retail therapy is achieved via Scan, eBuyer, Apple, Dell et al.

Need to arrange a courier? Parcel2Go.com makes it easy to request a courier to come and collect items to, well, courier them to wherever you like. Again, all this can be done with a few mouse clicks.

BMW services are arranged online, and they’ll come to me to take the car in, leaving me a courtesy car if I need one. Once again, the low hassle option!

All my banking is done online, it is very rare for me to write a cheque or deal with “real” money. Personal banking, company banking, credit cards, pensions and investments are all dealt with via online systems. (That said, some institutions still maintain a “personal” presence and try to arrange face to face meetings every-so-often!)

And of course, making all of this possible is the 8Mb Internet connection provided by Zen.

If it weren’t for the pesky business of meeting clients and friends, I’d never have to leave the apartment. :)

I’m not sure that lazy is fair. How about efficient? Are there any services I’ve missed? What, if anything, do you have done for you to make life easier?

Kudos to the BPI, sort of

At a wedding I attended recently I met a gentleman who for some time had been someone quite important at the BPI who, in a discussion about copyright law, file-sharing and “fair use” threw into conversation the little gem:  “Well of course the BPI are just as corrupt as the file-sharers…”

I was reminded of him today when Phil sent me a link to this article about the BPI’s latest announcement in which they state for the first time, unequivocally that if you are format shifting your own purchased music (that is copying from CD to MP3 or CD to any other format) the BPI will not pursue you.

The headline bullet point in the press release itself is:

BPI reassures consumers: “We will not sue you for filling your iPod with music you have bought yourself”

This is, of course, a Good Thing (capital G, capital T).  Although it is just making clear a right we all knew we should have had!

They also urge Apple to work towards interoperability with other formats, and for iTunes to support non-Apple players.  I’m not a Windows or an Apple zealot: I hate both their DRM with the same passion.  There are very very few DRM-laden tracks on my iPod, and those are mostly the free ones from iTunes.  Everything is beautiful clean unrestricted MP3!

Less good is the information further down the release where they talk about suing AllofMP3.com - the controversial Russian MP3 site.  They’ll seek a judgement against the site itself - not the users of the site.  Phew! :)

MacBook Meow

Kitten

This is the cutest way I have seen to destroy two grands worth of hardware.  While I don’t condone the cruelty inflicted on the MacBook Pro (I’ll be starting the NSPCMBP real soon now) I have to admit that watching a kitten chase the Front Row animation around the screen is possibly the cutest thing I’ve ever seen.

MacBook Woe

MacBook Pro

For almost as long as I’ve had my MacBook Pro I have been ignoring the high-pitched whine it emits when the dual cores aren’t quite busy enough, and putting up with how insanely hot the system gets in normal use. (Apple recommends turning the processor speed down, and not using it on your lap. Genius.)

Today though I was confronted with a MacBook Woe that I couldn’t ignore: the battery itself, or possibly the charging circuitry, is dead. So for the first time in my brief tenure as an Apple owner I had need to make use of Apple’s customer service.

Good Lord, they don’t make that easy.

While the laptop itself is under a (limited) hardware warranty, in order to diagnose the fault you have to have some form of Apple support package. All their hardware comes with “complimentary” 90 days support, but of course that had expired so in order to continue the conversation with the tech support girl I had to buy nearly 300 quids worth of Apple Care package.

After lengthy and tedious diagnostics she acknowledged that there was a problem with the battery (duh) and has arranged for them to ship me a new one.

Her: Is it okay for me to ship it to your home address?
Me: Fine, when will it be delivered?
Her: Some time in the next 5-7 days.
Me: Riiight. When exactly? So I know to be in.
Her: I can’t give you that information, shall I ship it to your office address instead?
Me: No. I’m a contractor, I work from any one of up to ten locations with no idea a week in advance where I’ll be. You need to tell me one day I should stay at home, and I’ll make sure I’m here.
Her: Oh. How about we just try to deliver it and leave a note saying we’ll be back the next day?
Me: *sigh* Fine.

*bangs head against wall*

So I am, or my company is, out 280 quid for this level of service, plus the 71 quid “We don’t trust you” charge in case I don’t send the old battery back plus 40 minutes of my time.

I thought Apple was all “Think Different”. This feels like every other major company’s lousy customer service. (Foreign call centre too - the whole thing would have taken half the time if I’d not had to ask her to repeat herself or spell things for me every time…)

Urgh.

Oh yes, and the brilliance of the MagSafe connector (and how easy it pulls out of the laptop) can only be really appreciated when your laptop has no battery and WILL DIE IMMEDIATELY WHEN THE POWER IS REMOVED! I say again: urgh.




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